Terms of Service

These Terms of Service ("Terms") are an agreement between you and Holiday Curb LLC, a New York limited liability company ("HolidayCurb," "we," "us," or "our"). They apply when you use holidaycurb.com (the "Site"), view a preview of your home, create an account, or order our seasonal decorating service (the "Service").

When you place an order, you are asked to agree to these Terms and our Privacy Policy. Please read them before you order. If you do not agree, please do not place an order.

Nothing in these Terms limits any right you have under the consumer protection laws of New Jersey, New York, or any other state that cannot be waived by contract.

HolidayCurb designs, delivers, and installs seasonal exterior decor, such as pumpkins, mums, hay bales, cornstalks, and wreaths, at the front entrance of your home. We currently serve select towns in New Jersey. You can check whether your street is on this season's route by entering your ZIP code on the Site. Our service area, seasons, and product options may change.

Installations are done by independently owned Holiday Curb franchise owners. Holiday Curb remains responsible to you for their work.

You can see a preview of your home in two ways: by entering the Design ID printed on a postcard we mailed or delivered to your home, or by sending us photos of your entrance through "Design My Home." We aim to send Design My Home previews within 24 hours, but timing is not guaranteed.

Previews are digital images created with the help of artificial intelligence. A preview shows the general look and placement of a design. It is not a photograph of a finished installation. The final design may vary slightly. In particular:

• The number, size, color, and exact position of items shown in a preview may differ from what is installed.
• Your package description and order confirmation, not the image, describe what you are buying.
• We adapt every design on site to fit your home, keep doors, steps, and garage entrances clear, and work with the natural materials available that week.

Preview links and Design IDs are private to your home, but anyone who has the code or link can view the preview. Please do not share them if you do not want others to see your preview.

You may need an account to order, manage your properties, or track your bookings. You can sign up with your email address or with Google. Please give us accurate information and keep your login secure. You are responsible for activity in your account. You can delete your account at any time in your account settings or by contacting us. Some records, such as payment and tax records, may be kept where the law requires.

You must be at least 18 years old, and the owner or an authorized occupant of the property, to order the Service.

Packages start at $350. Your price depends on the size of your entrance, the package you choose, your town, and the holiday. You will see the exact price for your home before you book.

Payment is due in full when you place your order. Card payments are processed securely by Square. We do not receive or store your full card number.

If we make an obvious pricing mistake, we will contact you before your installation and you may either pay the correct price or cancel for a full refund.

At checkout you choose an available installation week and a preferred time window (morning, daytime, or flexible). Availability is limited by route capacity. Your preferred window helps us plan our route. We will confirm final timing before setup.

You do not need to be home during installation. You can save access details for each property, such as gate codes, parking instructions, pet information, and an installation-day contact.

By booking, you give us and your local crew permission to enter the exterior areas of your property needed for the Service (such as your driveway, walkway, front steps, porch, and front yard) on your scheduled installation and removal dates. We will not enter your home.

You agree to:

• Make sure you own the property or have permission to order the Service for it, including any approval needed from a landlord, condo board, or homeowners association.
• Give us accurate access information and keep the work area reasonably clear.
• Keep pets secured while we are working.
• Tell us in advance about anything we should avoid, such as sprinkler heads, fragile plantings, lighting, or uneven surfaces.

Our installations are designed with no permanent attachment to your home. We do not drill, nail, or dig as part of a standard installation. We place decor so that it does not block reasonable access to your front door or garage. If we cannot safely or legally install at your property, we will contact you to reschedule, adjust the design, or cancel with a full refund.

If rain, high winds, snow, ice, or other unsafe conditions make installation or removal unsafe, we may move your appointment to the next available date. We will let you know as soon as we can. If we cannot install within a reasonable time after your scheduled week, you may cancel for a full refund.

If you need to change your installation week, please contact us as early as possible. We will try to find another slot, subject to route capacity.

We use natural, seasonal materials. Natural products vary in size, shape, and color, and availability can change from week to week. Some substitutions may be necessary. When we substitute, we will use items of similar style and equal or greater value.

Once installed, natural materials age. Pumpkins soften, mums need water and can be damaged by frost, and animals or weather can disturb decor. We are not responsible for normal aging, weather, animals, theft, or vandalism after installation. If an item is damaged, missing, or not as described and you report it within 48 hours of installation, we will replace it. Your installer waters the mums at installation. After that, regular watering helps them last.

Your pumpkins, mums, and other natural decorations are yours to keep after the season. If you prefer, you can add haul-away at checkout, and we will remove them for a fee of 20% of your order total, rounded to the nearest $10. If you add haul-away, you pick an available removal week at checkout, and we will remove the items on one of the days of that week. You can change or remove haul-away up to 14 days before the start of the week you chose.

Refunds depend on how far ahead you cancel. Counted from your scheduled installation date:

• 14 or more days before installation: full refund.
• 7 to 13 days before installation: 50% of your order total is refunded.
• Less than 7 days before installation: no refund.

How to cancel. You can cancel online in your account only 14 or more days before installation. Closer than that, you can cancel only by contacting us through our contact form.

If we cancel. If we cancel your order for any reason, including weather, route capacity, or because we cannot install safely at your property, you will receive a full refund.

Problems with your installation. If something is missing, damaged, or not as described in your order, please contact us within 48 hours of installation, with a photo if you can. We will fix it, replace the item, or give you a partial refund.

Refunds go back to your original payment method through Square. All refunds are processed manually by our administrator; they are not issued automatically when you cancel. Once the refund is issued, banks usually post it within 2 to 7 business days. Refunds appear in Billing Activity in your account.

We take care when working at your home. If we or your local crew damage your property while providing the Service, please tell us within 48 hours of installation, the same window as other installation problems in section 11, and we will repair the damage or pay the reasonable cost to repair it.

Apart from the commitments in these Terms, and to the extent the law allows, our total responsibility for any claim related to an order is limited to the amount you paid for that order, and we are not responsible for indirect or consequential losses. These limits do not apply to personal injury or property damage caused by our negligence, or to any responsibility that cannot be limited under New Jersey or other applicable law.

If referral rewards are offered, your available rewards appear in your account and are applied automatically to your next eligible order unless you choose otherwise. Rewards are valid for 12 months, are non-transferable, and cannot be redeemed for cash. We may change or end the referral program at any time, but we will honor rewards already earned for their stated term. Please only send referral invitations to people you know.

We will email you about your preview, order, schedule, and installation. If you opt in, we may also send seasonal design ideas and offers, and you can unsubscribe at any time.

Please use the Site only for its intended purpose. Do not misuse it, interfere with it, try to access other people's information, or upload content that you do not have the right to share.

When you upload photos of your home, you confirm that you have the right to share them. You allow us to use them to create your previews, plan and carry out your installation, and provide support. We will not use photos of your home in our marketing.

The Site, the HolidayCurb name, and our designs belong to us. You may save and share your own preview for personal use.

If you have a problem, please contact us first so we can try to resolve it. These Terms are governed by the laws of the State of New York, without regard to conflict of law rules. If you live in New Jersey or another state, you also keep the protections of the consumer laws of your state that apply to services performed at your home. You may bring a claim in small claims court in the county where your property is located or in New York County, New York.

We may update these Terms from time to time. The version that applies to your order is the one in effect when you placed it. We will post changes on this page and update the date at the top.

Holiday Curb LLC
608 5th Ave, 11 FL
New York, NY 10020

To contact us, please use the contact form on the Contact page at holidaycurb.com.